Refund Policy

Last Updated: July 17, 2025

At Mountaintop Apparel, we want you to love your purchase. If you’re not completely satisfied, we offer hassle-free returns within 30 days of delivery. Please review the following terms carefully.

1. Return Eligibility

Accepted:

• Unworn, unwashed, and undamaged items with original tags attached.

• Defective or incorrect items (we’ll cover return shipping).

Not Accepted:

• Final sale items (e.g., clearance, promotional products).

• Items damaged due to misuse or improper care.

• Personalized/custom-made products (unless defective).

How to Return an Item

Contact Us: Email mountaintopapparelllc@gmail.com within 30 days of delivery to request a return authorization (RA) number

Refund Process

• Timeline: Refunds are processed within 5–10 business days after we receive and inspect the returned item(s).

• Method: Refunds are issued to the original payment method. Shipping costs are non-refundable.

• Exchanges: We currently do not offer direct exchanges. Place a new order online for the desired item.

Defective or Incorrect Items

If you receive a damaged, defective, or wrong item:

1. Notify Us: Email [Your Support Email] within 14 days of delivery with photos/video of the issue.

2. Resolution: We’ll provide a prepaid return label and send a replacement or issue a full refund.

Nevada Consumer Rights

Under Nevada law (NRS 598):

• You have the right to a refund or replacement for defective goods.

• For complaints, contact the Nevada Consumer Affairs Division.

Contact Us

For return questions or issues:
Email: mountaintopapparelllc@gmail.com
 

Policy Updates

We reserve the right to modify this policy. Changes will be posted here with a new "Last Updated" date.

Note: This policy applies only to purchases made directly through mountaintopapparel.shop. Third-party retailers (e.g., Amazon) have their own return terms.

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